ServiceNow Sr. Engagement Manager

Job description

Make a difference. Be happy. Grow your career. Key Responsibilities: The Senior Engagement Manager will have the following responsibilities, which include but are not limited to: - Provides excellent, professional client service at all times, tailoring consulting approach to the type of engagement and aligning services with the goals of the company - Lead projects with a goal of delivering on time, on budget, and with great outcomes - Monitor overarching project health; identify, mitigate, or escalate issues as needed - Develop and maintain detailed project plan, communication plan, and risk/decision trackers - Define, manage, and adhere to project scope - Use, update, and customize client and Nordic-provided tools throughout project life cycle - Develop Nordic ServiceNow deployment methodology, tools, templates, and collateral - Actively partner with other members of the ServiceNow team to create new offerings, services, and go-to-market strategies - Create polished project deliverables and communications - Present with confidence and well-polished demeanor; facilitate executive-level meetings - Manage meetings effectively; prepare agendas and goals, take notes, track follow ups -...