Manager, B2B Client Services

Job description

Overview Rooted in relationship building, people leadership, and strategic thinking, the Manager, B2B Client Services helps create an exceptional customer experience that supports long‑term financial health and increased market share. Discover a leadership career designed to be different at a 100% employee‑owned company. The Manager, B2B Client Services is part of a three-person Room & Board for Business leadership team and reports to the Director of Customer Experience. Rooted in people leadership, this position is intentionally designed to complement a strong operational partner. This role plays a critical part in growing and sustaining our business‑to‑business channel. This role takes shared ownership of the success of the business through the leadership, development, and engagement of Project Coordinators and Regional Business Development Managers across the country, while ensuring a seamless, service‑focused experience for our business customers. While business performance and outcomes are a shared responsibility, the Manager, B2B Client Services is part of a leadership team with a primary focus on leading people, supporting and enhancing team productivity, and driving results...