Retail Shift Leader

Job description

Job Location Smyrna Job Summary: Assists the store leadership with the day-to-day store operations and overall performance to meet or exceed budget while operating in compliance with company standards. Demonstrates an enthusiastic, winning attitude at all times. Acts courteously and with interest in each encounter with guests. Contributes to the mission of Goodwill by providing amazing customer service to our guests. Upholds a positive work environment and lives our core values. The Retail Shift Leader will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment every action and interaction with team members, donors, customers, management and persons served. Job Description: ESSENTIAL FUNCTIONS: Frequently supervises staff, giving them verbal and written communications regarding work assignments and performance. Will have supervisory responsibility in the absence of the Store Manager and/or Assistant Store Manager. Provides customer service i.e. addressing complaints, resolving conflicts, providing help and assistance wherever needed. Processes customer transactions quickly and accurately within the c...