Claims & Quality Specialist

Job description

Quality Assurance & Claims Coordinator Middlefield, OH | Hourly / Non-Exempt | Quality Department Reports To: Senior Quality Manager, Ohio Campus Position Summary: The Quality Assurance & Claims Coordinator supports day-to-day quality operations at the Middlefield plant. This position is well-suited for a candidate with hands-on production experience who is ready to step into a quality support role. The Coordinator assists with incoming inspection, in-process quality checks, color measurement, and claims review. Strong computer skills and attention to detail are essential. This role works closely with the Senior Quality Manager and production leadership to ensure product meets established standards before it reaches the customer. Key Responsibilities: Claims Support: - Review claims submitted to the CRM system; verify accuracy and completeness of intake data and identify any missing information needed for investigation - Gather supporting documentation for open claims: production records, inspection data, photos, and batch information - Photograph returned product; upload and organize image files per claims procedure - Assist the Quality Manager with claim investigation by pulling...