Customer Community Engagement Manager

Job description

EPMA is supporting a Houston-based energy client hiring a Competitive Insights & Community Engagement Manager to lead engagement across exclusive customer loyalty and research communities. Title: Customer Community Engagement Manager Type: Long term contract Location: Houston, TX - Need to be onsite - 5 days a week Industry: Energy W2 Employment only What You'll Do - Develop and manage the community engagement calendar for both the Loyalty Rewards and Research & Insights communities. - Plan and execute engagement strategies that leverage our points-based systems to drive customer participation in retention-focused activities (e.g., enrolling in programs, referring new customers) and research activities (e.g., surveys, polls, video interviews). - Coordinate with our community platform vendor to ensure seamless platform operation and to troubleshoot any technical issues. - Collaborate with internal teams, including Marketing, IT, and program owners, to align community activities with broader business objectives and marketing campaigns. - Monitor community health and engagement metrics, providing regular updates to stakeholders. - Monitor and assess competitive metrics as input to oth...