Agent - Nightlife Call Center

Job description

Job Description The Nightlife Call Center Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner. Job Responsibilities: - Answering and efficiently handling or directing incoming calls - Maximizing opportunities to confirm nightlife reservations sales - Inputting nightlife reservations in the appropriate computer systems - Providing callers with necessary confirmation - Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities - Listening and documenting information accurately while on calls Qualifications: - Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department - Willingness to work a flexible schedule that varies according to business needs - Must be able to work swing shift and weekends - Reading and communicating (writing and speaking) fluently and professionally in English - Knowledge of languages additional to English is preferred - Minimum of one year work experience in a high-volume call center - Previous Nightclub experience desired - Must be computer literate and proficient in MS Office - Must be able to type a...