Operations Manager

Job description

I. Job Summary Manages collection routes and driver/laborer performance on a daily basis within RCI. II. Essential Duties and Responsibilities: - Organizes and schedules all necessary resources required to accomplish activities. Coordinates daily operational needs with Maintenance team. - Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements. - Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues. - Monitors driver and laborer time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies (e.g., 60 hour rule). - Reviews weekly demand / volume for routes, determines potential gains from re-routing, and recommends re-routes to the routing specialist. - Sets and monitors productivity, service, and safety targets for each route and driver. - Assists with data collection and reporting required for incentive pay programs. - Promotes a union free atmosphere and where appropriate, establishes collaborative relations with unions. - Works with functional groups to resolve employee relations a...