Front Desk Agent

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Sun Development and Management Corporation . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs. FUNCTIONS/REPSONSIBILITIES: •Handle guest registration and room assignments, accommodating special requests whenever possible. •Make guest reservations in a prompt and courteous manner, following the standard reservation systems, software and expectations of the company and of the brand •Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and...