Patient Scheduling Associate - Specialties

Job description

Position Title Patient Scheduling Associate - Specialties Days - Full Time: Southlake Campus: Position Summary / Career Interest: The Patient Scheduling Associate in the Office of Access Management department provides the highest level of customer service as they assist patients with routine scheduling of new and follow-up appointments requested by patients and providers and may also contact patients who have received a specialty referral. The Patient Scheduling Associate also assists patients with insurance registration with The University of Kansas Health System's outpatient clinics. This work may be done away from the front desk of a clinical area and could include work in a call center setting taking large volumes of patient phone calls. This is an in-person position. Responsibilities and Essential Job Functions: - Position responds to a high-volume of incoming telephone calls. Answers phone calls in a timely manner; provides complete and accurate exam related information to the patient regarding prep and other exam related notes; keeps work area organized and scheduling information readily available; maintains productivity within benchmark levels. Works to achieve a coordinate...