Card Programs Specialist

Job description

Overview This position will support the mission and strategic goals of UWCU and the Card Programs department. The Card Programs Specialist I is responsible for responding to inquiries and identifying solutions to support our debit and credit card products, as well as our ATMs. This role must develop and maintain strong working relationships with internal partners to help deliver an exceptional cardholder experience. This position requires the ability to balance multiple priorities, effectively analyze information, and devise solutions to problems. The person in this role is responsible for daily operations including the balancing of general ledgers, working exception and audit reports, and performing monetary adjustments and maintenance requests with speed and accuracy. This position will also investigate and resolve consumer dispute claims to support the Card Programs Dispute team. This position has an application deadline of Friday, April 24th at 5:00pm. Responsibilities: Operational Excellence: - Accurately perform account and card maintenance. - Take responsibility for monetary functions and balancing of appropriate GLs, including balance transfers, late fee refunds, payments,...