Customer Service Representative - Tier I Tech Support

Job description

Supervision Reports to: Manager of Customer Service & Compliance Come grow with us!: Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years of excellence, carrying on the same entrepreneurial spirit and innovation we’ve had since 1987. Our brand and products are well known throughout the industry. As a result, we are growing quickly and are looking for energetic, motivated team members to expand our nest. Your Role and Impact: If you have a passion for problem solving and customer service, we want you! In this role, you will combine your technical knowledge with your communication skills to resolve customer inquiries regarding ViewSonic products and services. This is a great entry-level role that will provide exposure into various facets of the tech industry. Day to Day Responsibilities: - Represent ViewSonic via phone, email, and chat for the specified customer types within the call center - Responds to prospective customers via phone, email, chat professionally within specified timeline with product information and sales opportunities - Assisting end users w...