Customer Support Supervisor

Job description

The Sportsbook Operations Supervisor at betJACK is responsible for managing the customer support team, enterprise call center, and the online sportsbook's direct marketing efforts. This includes overseeing a team of customer support specialists, posting on betJACK's social media platforms, executing promotion builds, in-app messaging, and push notifications, and drafting promotional terms and conditions. The Sportsbook Operations Supervisor will also report on customer service contact levels. The position reports directly to the Sportsbook Manager. Essential Functions: - Execute social media initiatives for betJACK, including Twitter, Instagram, Facebook, Threads, YouTube, and Snapchat, ensuring alignment with the brand image. - Ensure accurate execution of digital marketing campaigns by reviewing and verifying all player data. - Build and QA UXs for end users to ensure precision and functionality in all digital marketing campaigns. - Collaborate with the compliance department to draft terms and conditions for events, digital daily, weekly, and monthly promotions, and giveaways. This may also include other events that require terms and conditions. - Effectively engage and retain us...