Consumer Loan Customer Service Specialist

Job description

Summary The Customer Service Representative plays a vital role in supporting the daily operations of our financial institution. This position is responsible for efficiently handling loan customers, both in person and phone with loan requests and service of existing loans. This, along with other service-related administrative tasks will require legendary service and professionalism. Key Duties and Responsibilities: Customer service: Answer incoming phone calls, direct inquiries to appropriate departments, and provide prompt, courteous assistance to customers and team members. Assist with general inquiries, account information, and support of consumer loan customers, both in person and telephone. Assist walk in customers with their application or other service requests. Processing: Using the Teller Encore system to process loan payments and other monetary transactions. Prepare daily letters and notices for mailing. Verify paid off loans for mailing and release collateral. Team Support: Assist the lending department and operations team to ensure tasks are completed and customers are provided with legendary service. Processing letters, completing loan maintenance, document checkback, w...