Senior Associate, Card & Connected Commerce Insights

Job description

The CX Insights team integrates customer intelligence, journey analytics, and solution delivery to drive measurable improvements across the Card business. Operating horizontally across all P&L owners and functional partners, the team creates a unified view of customer friction, competitive positioning, and experience health. Our mandate is to identify, quantify, and resolve customer pain points while steering the organization toward a multi-year, future-state CX vision grounded in competitive insights and data-driven strategy. Structured around three core pillars—Customer VOC & Journey Analytics, CX Solution Orchestration, and CX Strategy & Vision—the team acts as the connective tissue across the business, accelerating delivery and embedding disciplined CX thinking into strategy, planning, and execution. Role Overview: This role offers an exciting opportunity to deepen your expertise in customer experience insights, collaborating across Consumer and Community Banking to drive meaningful improvements for our customers. As a Senior Associate within the CX Insights team, you will leverage a variety of data sources, analytical tools, and research methods to develop a strong understandi...