Web Chat Sales Manager

Job description

Location: Los Angeles,California,United States Summary: Our Web Chat Sales Manager is responsible for driving sales performance, customer satisfaction, and operational effectiveness within a chat-driven sales channel. This role oversees daily operations, including coaching, performance management, and process improvements to ensure consistent delivery of results. Our ideal candidate is a hands-on, data-driven leader who takes ownership of performance, makes informed decisions, and holds teams accountable to business objectives. They leverage performance insights to optimize workflows, support team development, and drive continuous improvement within a structured sales environment. This role requires on-site presence in our Woodland Hills, CA office as needed to support training and team development initiatives. Responsibilities: Requirements: - Lead and develop Web Chat Sales teams, overseeing hiring, training, coaching, and performance outcome - Drive sales performance by implementing strategies that support revenue growth and achievement of key performance indicators (KPIs) - Monitor and analyze chat and sales metrics, leveraging data to identify gaps and implement targeted impro...