Manager, Client Engagement

Job description

Manager, Client Engagement ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development As a Manager, Client Engagement at ICON, you will be responsible for fostering strong relationships with our clients and ensure their satisfaction with our services. What You Will Do: You will oversee account management and client services workstreams, ensuring deliverables meet quality and timeline expectations. Key responsibilities include: Leading the Client Engagement team, providing guidance and support to ensure high levels of client satisfaction and successful account management. Developing and implementing strategies to enhance client relationships, address concerns, and drive client retention. Collaborating with internal teams to align service delivery with client expectations and project requirements. Monitoring client feedback and performance metrics to identify areas for improvement and implement solutions. Managing key client accounts, serving as the primary point of contact, and ensuring...