IT Helpdesk Intern - Chicago Summer 2026

Job description

Position Overview We are seeking a customer-oriented IT Helpdesk Intern to join our team. In this role, you will provide exceptional customer service to our end-users while offering direct and remote support for software, hardware, and mobility solutions. As a member of our team, you will work independently and collaboratively to resolve issues accurately, efficiently, and in a timely manner to support all levels of our end-user community. Responsibilities: Pay: $20 - $22/hr. - Provide first-rate customer support by troubleshooting and diagnosing production problems, deploying new hardware and software, and maintaining documentation of solutions to keep users informed. - Support remote locations, including configuring networking equipment to maintain reliable connectivity. - Administer user accounts, manage mailboxes and telephony systems, and ensure that user needs are met. - Perform other miscellaneous duties as assigned, while focusing on providing excellent customer service. Qualifications: - Degree seeking in a Computer Science or other technical field preferred. - Prior experience in PC support is preferred. Traits: F.H. Paschen is an equal opportunity employer. We evaluate q...