Voice of Customer (VoC) Insights Analyst

Job description

Job Title: Voice of Customer (VoC) Insights Analyst Job Location: Hybrid (3 days remote), Toronto, Canada Experience: 3 to 5 Years Rate: 54 to 57 CAD PH Role Summary: NearSource is seeking a Voice of Customer (VoC) Insights Analyst to drive customer-centric decision-making through data-driven insights. This role focuses on analyzing customer feedback and translating it into actionable strategies that enhance customer experience and inform business outcomes. Key Responsibilities: - Analyze quantitative and qualitative customer feedback to identify trends, anomalies, and improvement opportunities - Develop actionable, data-driven reports to support customer experience enhancements and strategic decisions - Structure and present insights through reports, summaries, and data visualizations for diverse stakeholders - Apply text analytics and regression techniques to uncover deeper customer behavior insights - Deliver presentations to stakeholders, including senior leadership, to influence decision-making - Collaborate with cross-functional teams to design and implement customer-focused strategies and programs - Monitor industry trends and best practices in customer experience management...