Account Coordinator - Detroit, MI

Job description

JOB PURPOSE: The Account Coordinator is responsible for the execution of day-to-day tasks for the accounts assigned to them and their team, maintaining daily contact with our customers and acting as the face of NTG to our customer operations teams. ESSENTIAL DUTIES AND RESPONSIBILITIES: Act as the front-line resource to provide customer service on the assigned account(s) Manage assigned account(s) load-board as it fits each account; ensure prompt build and activation of loads, proper load coverage, proactive customer communication with updates throughout transit, and provide proof of delivery to customers once the load has delivered Monitor and manage account’s building, scheduling, and tracking responsibilities Manage communication of all applicable loads to after-hours tracking and coverage teams Help develop and execute the customer service expectations for all associated accounts Respond to all customer emails within the expected time window of the customer Provide best-in-class service/communication to assigned customers in an effort to grow the relationships Monitor and manage account’s shipments to assure best practices are maintained When applicable, manage account’s TMS/Po...