Customer Support Engineer (Level 3)

Job description

We are looking for a skilled and customer-oriented Customer Support Engineer to join our team in Ballerup, Denmark. In this role, you will play a key part in supporting and continuously improving our mission-critical software solutions used by emergency services every day. This is a role that report to the Support Manager. Our systems help police, fire, and healthcare professionals respond faster and more effectively - ultimately saving lives and protecting valuable resources. This is a unique opportunity to contribute to the delivery and evolution of critical ICT solutions that truly make a difference. Responsibilities: - Maintain and support the deployment of new software versions across multiple environments - Translate customer processes and requirements into functional solutions in close collaboration with developers - Provide deep technical insight into our products and architecture - Support sales activities by participating in product demonstrations for new customers - Handle complex Level 3 support and troubleshooting cases - Participate in a 24/7/365 on-call rotation Qualifications & Experience: - Bachelor’s or Master’s degree in Computer Science or a related field - Expe...