Customer Care Representative

Job description

Summary: Holloway Removals & Storage is one of Australia’s most trusted moving and storage companies. With thousands of moves completed each year, we pride ourselves on delivering a smooth, stress‑free experience for our customers. When things don’t go to plan, our Customer Aftercare team steps in to resolve issues with professionalism, empathy, and fairness. Join our team as a Customer Care Representative in Wolli Creek, NSW. You will be the first point of contact for our customers, providing exceptional service and support. This role requires strong communication skills and a passion for helping others. If you thrive in a fast-paced environment and enjoy problem-solving, we want to hear from you! Responsibilities: Qualifications: - Act as the primary point of contact for customers who have concerns about their move - Respond to customer inquiries via phone, email in a timely and professional manner. - Investigate complaints by reviewing job notes, photos, system data, and team feedback - Provide clear, fair explanations and resolutions that align with company policy - Resolve customer complaints and issues effectively, ensuring customer satisfaction. - Maintain detailed records o...