Specialist, Alarm Central

Job description

Position Summary... What you'll do... Specialist, Alarm Central Position Summary: · As a Specialist in Alarm Central, you’ll monitor security and life- safety alarm systems and respond in real time to help protect associates, customers, and facilities. o You’ll investigate alarm activity, coordinate emergency response and escalation, and produce accurate documentation in a fast-paced 24/7 environment. o This role is fully onsite in Bentonville, AR (with potential temporary placement in Pineville, MO during disaster recovery) and works 3rd shift About Alarm Central: · Alarm Central monitors security and life-safety alarm activity and coordinates response to incidents that impact associates, customers, and facilities. Working closely with field leaders and internal partners, the team ensures alarms are handled consistently and escalations happen quickly and correctly. What you’ll do: · Investigate alarm activations and contact fire services or police when appropriate. · Notify field management and drive escalation using advisories and establishing response paths. · Support associates during safety/security events, including in-home delivery incidents. · Review alarm system activity a...