Manager, Customer Insights

Job description

FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts. About the Opportunity: This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. This is a full-time, on-site position located at the Akron, Ohio Headquarters. Position Summary: The Manager, Customer Insights leads the development and execution of strategies for customer research and analytics to enable data-driven decision-making. This role converts customer data into actionable insights that improve service delivery, enhance the customer experience, and support regulatory, operational, and strategic priorities. Through advanced analytics, the manager uncovers...