Desktop Engineer (L1/L2) - PL

Job description

WE’RE HIRING: Desktop Engineer (L1/L2) at Poznań, Poland Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Engineer (L1/L2) to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. Client in 190+ countries: 6000+ Engineers 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! What You’ll Do: Provide onsite IT support to end users across the location Manage and resolve incidents and service requests within SLA Troubleshoot hardware, software, and basic network issues Support software installations and deployments: Perform IMAC activities (Install, Move, Add, Change) Handle IT asset management and refresh activities Support onboarding and offboarding (device setup and retrieval) Ensure Day 1 readiness for new joiners Configure desktops, laptops, print...