Electronic Health Record Support Specialist

Job description

Job Summary: As an Electronic Health Record Support Specialist, you will be responsible for providing technical assistance and supporting end-users in utilizing our EHR system, Epic. You will serve as a subject matter expert to provide ongoing support, troubleshooting, and training to ensure the efficient and effective use of the EHR system and other related applications, and other duties as assigned. Responsibilities: Qualifications: Job Type: Full-time, On-site in New Orleans, LA - Assist staff in effectively using Epic EHR through real-time, hands-on support. - Assist users with EHR workflows, navigation, and troubleshooting. - Conduct training sessions and contribute to the development of training materials to support end-users in effectively utilizing the EHR system. - Escalate complex system issues appropriately and follow through to resolution. - Utilize and maintain the ticketing system to track and document support calls. - Assist with general IT functions to support the overall operations of the department. - EHR proficiency (Required) - Bachelor's degree in Health Informatics, Healthcare Administration, Computer Science, or a related field (or other equivalent work exper...