Test Content Services Training Manager

Job description

The Test Content Services Manager maintains a client portfolio, applying technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Manager imports exam content from client representatives, prepare and configure exams for publication and perform quality checks for publication and maintenance of exams in PSI’s proprietary item banking and exam delivery software. This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. Role Responsibilities: procedures. - Provide training, guidance, and oversight of Test Content Services personnel assigned duties. - Provide training and support to client users of the PSI item banking/delivery platform. - Participate in load forecasting and client program assignment process. - Participate in internal process development and improvement initiatives. - Define assigned tasks and responsibilities for Test Content Services team in collaboration with Content Management leaders and leadership in other departments. - Manage multiple project and client assignments, timelines, deliverables, and mi...