Senior Manager, Tier 3 Operations Engineering

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary: The Tier 3 Operations Engineering Manager is responsible for leading a team of senior engineers providing advanced technical support, escalation management, and infrastructure stability for a Managed Services Provider (MSP). This role ensures the reliability, scalability, and performance of customer environments while driving operational excellence, continuous improvement, and high customer satisfaction. The ideal candidate combines deep technical expertise with strong leadership capabilities and a proactive approach to incident management, problem resolution, and se...