Call Center Supervisor

Job description

YOUR MISSION (The Job Description) The Call Center Supervisor will play an important role in managing the operations of the Reservations department for Virgin Hotels Las Vegas within established policies and procedures. This position ensures the efficient selling and booking of hotel rooms, maximizing occupancy and revenue at Virgin Hotels Las Vegas; provides the highest quality of service to external and internal guests; and is accountable for all necessary audits/controls to protect and account for the revenue flow of advanced deposits. Qualifications: THE NITTY-GRITTY (The Essential Job Duties) WHAT IT TAKES (The Qualities We Look For) - Monitor daily operation of room reservations, casino reservations and group reservations to ensure that proper procedures are followed, and that service is in accordance with established standards - Hire, train, motivate, evaluate, and manage personnel to ensure proper staffing and that Team Members receive adequate guidance and resources to perform job responsibilities in accordance with department objective - Keep current and aware of all room rates, packages, specials and other hotel/casino information; ensures the accuracy of information and...