Residence Services Representative

Job description

1. Position Summary and Job Magnitude The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service satisfaction at all times. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests, as well as all members of the residence staff team. 2. Essential Functions and Basic Duties - Demonstrate a high degree of customer service on phone calls, via email, and in person - Utilize Campus Living Centres’ computer software - Financial administration, including processing payments, invoices, and reviewing accounts - Maintain video surveillance and ensure that cameras are recording at all times - Communicate pertinent information between staff - Maintain student and guest privacy - Knowledge of emergency procedures and on-call staff procedures - Know who to contact for various situations, including residence staff and facility contractors - Ensure the...