Express Auto Damage Insurance Claim Rep (Hybrid or Remote)

Job description

Job Summary: Position is Hybrid, within a commutable distance to Webster, MA (2 days in office/3 days remote). Will consider remote. Schedule/Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. EST while in training. Once training is complete, regular work schedule will be 8:30 a.m. to 5:00 p.m. EST. Excellent opportunity to join our Claims, Physical Damage Department. In this role as Auto Damage Claim Rep, you will be responsible for adjusting 1st party Express claims for Auto Physical Damage through screening losses, determining coverage exposures, and settlements. - Communication - Assure written and verbal communications are timely, professional and empathetic. - Customer Service – Deliver service to customers and agents aligned with contribution to the Departmental tNPS score - Telephone Management - Effectively manage ACD telephone system/features by complying with message retrieval, Log In/Log Out, AUX and ACW expectations and standards. - Contact - Ensure all parties involved in a loss are contacted to identify claim exposures. - Programs – Maximize utilization of preferred vendors and repair/appraisals channels. - Complaint Resolution - Take steps to avoid consumer compla...