Customer Care Lead

Job description

JOB SUMMARY: As the Customer Care Lead, you will play a pivotal role in leading our customer care team to deliver outstanding support and build lasting customer relationships. You will be responsible for providing support to the Customer Care Supervisors, guiding the team, and ensuring that service standards are consistently met. This is an excellent opportunity for a customer-focused professional with leadership experience in a contact center environment. PRIMARY DUTIES AND RESPONBILITIES: The below listing of essential functions is not an inclusive listing of all duties that may be requested to be performed by supervisor or manager. - Help to create a supporting and consistent work environment, focused on the highest level of customer service and care. - Monitor and provide timely constructive feedback to Customer Care Specialists. - Address all Customer Care Specialist and customer inquiries in a timely manner, without delay. - Monitor staff performance by observing all communication channels to ensure that the customers are getting our expected level of service. - Provide back-up for all order processing functions. - Coordinate and complete department projects assigned. - Have...