BDC Service Manager

Job description

BDC Service Manager – Lexus of Westport Monday–Friday | Rotating Saturdays: Salary + Commission: Lexus of Westport is seeking an experienced and motivated BDC Service Manager to lead our Service Business Development Center. The ideal candidate is organized, customer-focused, and experienced in managing service-related communications and appointment flow within a luxury dealership environment. Key Responsibilities: - Oversee daily operations of the Service BDC - Manage inbound service calls, internet inquiries, and appointment scheduling - Lead, coach, and motivate BDC team members to achieve monthly goals - Ensure accurate CRM updates and follow-up processes - Monitor appointment show rates and service retention metrics - Partner closely with the Service Manager and Advisors to maximize workflow and customer satisfaction - Maintain high CSI standards consistent with the Lexus brand Qualifications: - 3–5 years of BDC, Service BDC, or Automotive Service experience (management preferred) - Strong communication and leadership skills - Customer-focused and team-oriented - Proficient with CRM systems - Valid driver’s license Benefits: All inquiries will remain strictly confidential. #IND...