Solution Account Manager

Job description

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to build and deliver outstanding digital experiences. We’re passionate about empowering people to develop and transform how companies engage with their customers across every touchpoint. The Challenge: Within the Digital Experience organization, you will be a Solution Account Manager (SAM) responsible for managing a portfolio of existing customers. You will act as the primary contact across all stages of the customer lifecycle, including onboarding, adoption, value realization, renewal, and growth. You will operate in close alignment with Account Executives, Renewal Sales Specialists, Product Specialists, and Customer Success teams to ensure customers realize continuous value from Adobe solutions. What You’ll Do: Account & Customer Lifecycle Management: Own the customer journey from onboarding and implementation to value realization and renewal, serving as the main point of contact for any critical issues in your accounts. Maintain a deep understanding of customer health, usage, and outcomes, proactively identifying risks...