Forecasting Analyst III
E2 Consulting Engineers, Inc. · US
About the Organization E2 Consulting Engineers, Inc.
Job description
About the Organization E2 Consulting Engineers, Inc. (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and design, federal base operations and infrastructure support services, gas pipeline construction and inspection services, environmental consulting and remediation, and information technology services. At E2, we value safety, innovation and collaboration, and we are dedicated to excellence. Overview: This role is responsible for building workforce plans that support our day‑to‑day operations. It includes forecasting, staffing plans, schedule development, and performance analysis, with close partnership across Operations, Systems, and our vendors to keep service on track. Responsibilities: - Hands-on WFM experience in a contact center (forecasting + scheduling + performance analysis) - Strong understanding of key call center drivers and metrics: - Forecast inputs (volume, AHT, shrinkage), service level/ASA, abandon rate, occupancy, adherence, backlog - Proven ability to turn data into operational recommendations, not just reports - Advanced Excel skills (pivot tables, lookups, nested form...