Product Support Specialist- Power Equipment

Job description

Product Support Specialist – MQ Power Division Full-Time • Non-Exempt • Remote-In Office Multiquip is seeking a detail‑driven and customer‑focused Product Support Specialist to provide technical product expertise for MQ Power equipment. In this high‑impact role, you’ll be the go‑to resource for answering detailed product questions—both before and after purchase—and supporting engineers, service centers, parts teams, and internal departments with accurate technical information. You’ll collaborate closely with Product Management, Engineering, Sales, Parts, and Service teams to research technical issues, resolve product-related inquiries, track customer cases, and support the Customized Product Request workflow. If you love solving technical puzzles, enjoy cross‑functional collaboration, and thrive in a role that blends investigation with customer support, this position is an excellent fit. What You’ll Do: Technical & Product Support: - Research product documentation to respond to detailed technical questions from engineers, service centers, parts sales, and internal support teams. - Collaborate with Engineering to obtain accurate technical answers and resolve complex product inquirie...