Activation Team Agent

Job description

Company Description Yemeksepeti is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description: - Complete restaurant activation processes - Escalate and follow up on potential technical issues during the opening phase with relevant teams - Conduct onboarding sessions and provide tool training for new restaurants - Inform and coordinate with cross-functional and vertical teams regarding other blockers that may impact the opening process Qualifications: - Strong communication skills with restaurant partners, with the ability to build trust and manage expectations effectively - Strong training and onboarding skills, with the ability to clearly explain processes, tools, and activation steps to new restaurants - Basic understanding of operational KPIs (e.g., AHT, SLA) and performance targets - Ability to identify, escalate, and follow up on technical and operational issues during...