Guest Experience Supervisor

Job description

Overview Opportunity: Guest Experience Supervisor: The Guest Experience Supervisor will supervise the Guest Experience by assisting the Guest Service Manager. Generates and provides an upscale and authentic experience for guests while maintaining consistent communication with the operations team. Supplies guests with relevant information and ensures all requests are met according to established brand standards. Potential Career Path: Front Office Manager: Positions Requirements: - Monitor and analyze the guest experience index with the Guest Service Manager and regularly check and follow up with guests reviews and Medallia on an internal basis. - Responsibilities will include communication between all departments to ensure quality guest experience. - Manage arrival and in house experience, including delivering amenities to guests’ pre-arrival. - Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. - Work to continually improve Guest Satisfaction scores through establishing good rapport with guests and being readily available for all guests needs. - Monitor and maintain Guest Satisfaction scores int...