Information Specialist I

Job description

Resolution Think's joint venture, Cognito Systems, is seeking an Information Specialist II to provide frontline customer support for the U.S. Department of Justice, Office of Justice Programs (OJP) Response Center. The OJP Response Center helps external stakeholders with questions about OJP programs, notices of funding opportunities, and the grant application process through phone and email support channels, making responsive and accurate first-contact service a core part of this role. This position is responsible for handling Tier 1 inquiries, documenting customer interactions, and ensuring that more complex issues are routed appropriately for resolution. The ideal candidate is service-oriented, detail-focused, and able to communicate clearly with a wide range of stakeholders in a fast-paced support environment. Key Responsibilities: - Respond to Tier 1 inquiries through phone, email, and web-based channels with professionalism, accuracy, and timeliness. - Provide information to customers regarding OJP programs, funding opportunities, and grant-related processes within the scope of response center support. - Accurately document customer interactions, inquiry details, and follow-up...