Manager, Journey Management

Job description

Job Requisition ID # 26WD98049: Position Overview: In Autodesk AEC Construction, our mission is to help teams meet the world’s rapidly expanding building and infrastructure needs while making construction more predictable, safe, and sustainable. Reporting to the Sr. Director, AEC, User Success, the Journey Manager, User Success is responsible for transforming how the organization understands, prioritizes, and delivers value to users by operationalizing Critical User Journeys (CUJs) as a core decision-making framework. This role sits at the center of our shift toward a mature, AI-powered product insights function—ensuring that user needs, behaviors, and outcomes are continuously connected to product strategy and execution. This role exists to solve a critical gap: while user insights are generated across research, analytics, and feedback systems, they are often fragmented and underutilized in driving end-to-end product decisions. The Journey Manager establishes a living system of journeys, personas, and opportunities that enables teams to align around what matters most, prioritize effectively, and measure impact over time. Working across domains, this role connects qualitative insig...