Full-Time Remote Customer Retention Specialist (TX, AZ, NV, OR, FL)

Job description

**LOOKING FOR CANDIDATES THAT RESIDE IN NV, TX, AZ, FL, OR.We are seeking a Remote Customer Retention Specialist to work from home. Under the supervision of the Customer Retention Manager(s), the Remote Customer Retention Specialist acts as the primary point of contact for all inquiries and issues involving Internet Customer Service via phone acting as a liaison to the Processing Department team. Our fully paid training program is conducted at our Chatsworth headquarters or via webinar for approximately four to six weeks. Job Description:Handles incoming calls on all Customer Service related inquiries, order changes, status updates and cancellations with empathy and a focus on solving any customer problem on the first call. Handle customer concerns with empathy and presents Lampsplus.com in a positive light at all times. Utilizes salesmanship to maximize sales opportunities and remains focused on meeting sales goals and expectations. Suggests products to the customer while probing for additional information. Provides lighting and home décor solutions that are beneficial to the company and attractive to the customer. Prevents customer returns and ensures customer retention by reason...