Technical Services Team Lead

Job description

What you'll be doing: You will lead and develop a team of Cloud Technicians and Senior Cloud Technicians. As a Technical Services Team Lead, you will be responsible for the day‑to‑day leadership, performance and wellbeing of the team, ensuring a consistent and high‑quality level of technical and operational support is delivered to our customers, with people at the heart of everything we do. You will act as the first point of escalation for technical and service‑related issues, supporting the team in resolving more complex Azure‑based incidents and requests, while maintaining strong service delivery across a diverse customer base. Strong experience and working knowledge of Microsoft Azure cloud services are essential in order to effectively support the team, provide technical guidance and ensure best practice is followed. As a Team Lead, you will lead by example, promoting positive behaviours, technical best practice and a customer‑focused mindset within the team. You will drive continuous improvement through coaching, mentoring and regular performance feedback, supporting skills development and progression opportunities for Cloud Technicians as they grow in their roles. If you are...