Mainframe Principal Technical Support Engineer (Sydney, Australia)

Job description

Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: This position is responsible for providing technical support for complex issues involving Mainframe Access and Compliance software to ensure our customers achieve their desired business outcomes. Technical Support Engineers are expected to deliver a superior customer experience by exhibiting technical expertise and timely and clear communications. - This is a work-from-work position. Remote work is not an option. Key Responsibilities: - Prioritize and balance workload making good use of time to manage multiple concurrent cases. Collaborate with other team members in case management and resolution. - Analyze customer provided data and perform research to formulate potential solutions for customer issues. Provide assistance to prevent future issues by proactively sharing information with the customer regarding recent product updates and knowledge documents. - Research and investigate complex issues for Broadcom product defects for the associate...