Client Experience Specialist

Job description

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company on track to hit $100M in annual recurring revenue in the next six months. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. We wouldn’t have a business without our clients. Every day we come in determined to find solutions which help them find success and make their lives easier. We’re expanding our Client Experience (CX) team with a new Client Experience Specialist (CXS) . It’s a critical role to help retain clients who have requested to cancel. The CXS is the last opportunity to save a client! Are you a customer-whisperer? We’re looking for a teammate who loves rolling up their sleeves, handling difficult client conversations and taking pride in finding solutions to retain a client. Does this sound like you?: You’re gifted at: Quickly building rapport and trust, raising objections, and finding solutions Dealing with a diverse set of clients, from corporate marketers to sole-proprietors – you love people, you understand...