Systems Solutions Architect

Job description

Company: GBR FedEx Express UK Limited Address: R. Lionesa Scheduled Weekly Hours: 40 Worker Type: Regular Posting Start Date: 14-Apr-2026 Posting Close Date: 30-Aug-2026 Job Family: FXE-EU: Solutions Architect (ID) Position Summary: Key Responsibilities Platform Strategy and Roadmap: - Develop and execute the CCaaS platform roadmap , ensuring alignment with business goals, customer needs, and technology strategy. - Identify opportunities to enhance platform capabilities through innovation, automation, and emerging technologies. - Stay current with industry trends, vendor capabilities, and best practices across contact center and CCaaS technologies. - Collaborate with product management, sales, marketing, and other stakeholders to define, prioritize, and deliver new features and enhancements. Solution Architecture, Development & Operations: - Oversee the architecture, design, development, implementation, and ongoing maintenance of the CCaaS platform. - Ensure solutions meet enterprise standards for reliability, scalability, security, and performance . - Monitor system performance, availability, and capacity, proactively identifying and resolving risks or issues. - Lead and guide the...