Norwegian Speaking Customer Operations Specialist

Job description

💫 We're growing - and we're looking for you to grow with us!: Are you a communicative star who is passionate about customer satisfaction and wants to make a difference? Do you want to be part of a team where the focus is on customer retention and making our customers feel seen, heard and stay with us for a long time? Then this could be your next adventure! Welcome to Freska, Scandinavia's largest company in household services - where people always come first. 🎯 What you actually do during the day: - 💬 Talking to customers every day - via phone, email and chat. Your goal? Understand their needs, solve problems and deliver world-class service. - 💡 Identifying customer needs - and matching them with the right solution. You work actively in a smart and personal way, and build loyalty. - 📈 Work data-driven - follow up on KPIs and resolution rates. You like to see results - and you like to improve them. - 🙌 Teamwork makes the dream work - you are part of a close-knit team that pushes each other and has fun together, even under pressure. - 🛠️ Refining the customer journey - by capturing feedback and collaborating with other departments to improve our service and processes. ✅ We believe yo...