Software Support Lead

Job description

Role objective: We are seeking a highly capable Software Support Lead / Technical Project Manager to manage a global team of software support engineers and frontend/backend developers. This role is responsible for ensuring the stability, performance, and continuous improvement of internal, business-critical applications. It requires a unique combination of hands-on technical expertise, operational leadership, a customer-focused mindset, and strong mentoring capabilities. The ideal candidate will possess a blend of technical leadership, software development knowledge, and cross-functional collaboration skills. Technical Knowledge and Deliverables: - Guide and Collaborate closely with developers on Angular applications (Angular CLI, RxJS, component-based architecture) and server-side logic handling CRUD operations. - Experience in backend development/App Engine/Python and Jasmine/Karma unit testing - Provide expert troubleshooting and debugging support and guidance, supporting server infrastructure and operations on Linux/Unix systems, including terminal and Bash scripting. - Lead support activities for cloud-deployed applications (GCP) and serverless environments. - Oversee BI and a...