Supervisor Card Retention

Job description

Supervisor, Card Retention What We Need Corpay is currently looking to hire a Supervisor, Card Retention within our Corporate Payments division. This position falls under our Payables line of business and is located in Beaverton, Oregon. In this role, you will supervise day-to-day retention operations, coach team members, manage escalations, and drive consistent execution across supplier and customer retention workflows. You will report directly to Operations Leadership and regularly collaborate with Card Retention, Supplier Support, Account Management, Product, and Operations teams. How We Work: - Assigned workspace in Beaverton, Oregon office - Company-issued equipment - Hands-on training Role Responsibilities: Qualifications & Skills The Ideal Candidate - Leading day-to-day Card Retention team operations and ensuring timely case progression - Reviewing escalated cases and providing resolution guidance - Conducting weekly one-on-one coaching sessions - Monitoring performance via Salesforce, Power BI, Excel, and related tools - Owning reporting and contributing to monthly performance summaries - Driving consistency in messaging and scripting - Facilitating team communications and...