Technical Support Consultant

Job description

Company Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high-value work they live for. Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive. Job Description: What you will do?: - As a Technical Support Consultant for Unit4 ERP, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base. - To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate. - Investigate, process and document application defects passed to the Technical Suppo...