On-Call and Switchboard Operator I - Ephrata Part Time - Nights

Job description

General Summary Performs a variety of support functions including, but not limited to, interviewing patients, telephone management of both internal and external calls, scheduling/canceling appointments. Evaluates caller needs and determines appropriate action. Initiates appropriate response personnel for various emergency (e.g. heart arrest, fire and trauma calls) and disaster situations. Shift: Nights, Week 1-Sunday 11p-7a, Monday 11p-7a, Week 2- Friday 11p-7a, Saturday 11p-7a Duties and Responsibilities: Essential Functions: - Answers and manages a high volume of fast paced incoming phone calls. Provides exceptional service and to all internal and external customers by identifying and addressing the need in a professional, positive, and caring manner. - Safeguards Protected Health Information (PII) and follows HIPPA guidelines. - Uses computerized phone management software to route incoming and outgoing calls using multiple communication methods between visitors, callers, staff, patients, and patients’ families. - Serves as an answering service for multiple WellSpan Medical Group Practices and Hospital Departments. Maintains on-call lists for Hospital Departments in accordance wi...