Patient Access Representative I

Job description

Job Description Summary Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Entity: Medical University Hospital Authority (MUHA) Worker Type: Employee Worker Sub-Type​: Regular Cost Center: CC000802 COL - Central Scheduling (DMC) Pay Rate Type: Hourly Pay Grade: Health-20 Scheduled Weekly Hours: 40 Work Shift: Job Description: Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product inform...